Refund policy
Return & Refund Policy
30-Day Easy Returns
At CocoBeauty, your satisfaction is our top priority. We are committed to ensuring you have a wonderful shopping experience. However, we understand that occasionally an item might not meet your expectations. That's why we offer a straightforward, hassle-free return process to make things right.
Return Policy Overview
Return Window: You have 30 days from the date you receive your order to initiate a return. Items returned outside this period may not be eligible for a refund or exchange.
Condition of Returned Items: To qualify for a return, your item must be unused and in the exact condition you received it. Products must be returned in their original packaging, complete with all original tags, accessories, instructions, and documentation.
Easy Returns Process: We aim to make returning your item as effortless as possible. Simply reach out to our dedicated customer support team for assistance, or you can initiate the return process directly through our online returns portal here.
RETURNS WON'T BE ACCEPTED IF THEY ARE NOT DONE THROUGH OUR PORTAL
Return Shipping Costs
Defective or Incorrect Products: If you received a defective, damaged, or incorrect item due to our error or issues caused during shipping, we take full responsibility. CocoBeauty will cover all return shipping costs, ensuring you incur no additional expense.
Customer Remorse (Change of Mind): If the return is due to customer choice, such as purchasing the wrong item, changing your mind, or an incorrect fit, the customer will bear the return shipping expenses. Please note that shipping costs paid at the time of purchase are non-refundable, and the actual return shipping fees will be deducted from your refund amount. There is an additional $10 restocking fee for all returns due to Customer Remorse (Chance of Mind)
How to Initiate a Return
Step 1 - Contact Us: Email our customer service team at info@cocobeauty.com with your order number and the reason for your return. You can also click here to enter the online returns portal and initiate the return. Our team will promptly provide you with detailed return instructions and a return authorization number.
Step 2 - Pack Your Item Securely: Carefully pack the item in its original packaging, ensuring all accessories, tags, instructions, and paperwork are included. Clearly label the package with your return authorization number as provided by our team.
Step 3 - Send Your Package Back: Drop your securely packaged item at your nearest shipping carrier location as instructed in your return authorization email. We strongly advise retaining proof of shipping until your return has been processed.
Refund Process
Inspection of Returned Items: Upon receiving your returned item, our team will carefully inspect it to ensure it meets our stated return criteria. Please allow up to 3-5 business days for this inspection to take place once your return is received.
Issuing Refunds: Once your item passes inspection, we will immediately process your refund. Refunds will be issued to your original payment method. Depending on your bank or payment provider, please allow approximately 7 business days for the refund to reflect on your statement.
Exchanges
We gladly accommodate exchanges for alternative products. Simply contact our support team with your request, and we'll guide you through a quick and seamless exchange process.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned. Non-returnable items are clearly indicated on their product pages. Please carefully check the product details before completing your purchase. Used products cannot be returned
Free returns
Under some circumstances or during certain periods, we offer free returns. Only available within the USA
Additional Support & Information
For any further questions or assistance, contact our customer support team directly.
Contact Information:
Store Name: CocoBeauty
Address: 1126 Ranleigh Way Piedmont, CA 94610-1135 USA (NOT A RETURN ADDRESS, DO NOT SEND RETURNS HERE. GO TO THE RETURN PORTAL AND INITIATE A RETURN
Email: info@cocobeauty.com
Phone: +1 (877) 302-3288
Customer Service Hours: Monday to Friday: 9:00 AM – 8:00 PM (EST)
We strive to respond to all inquiries within 12 hours. Thank you for choosing CocoBeauty!
