Payment Policy
Thank you for shopping at CocoBeauty. This Payment Policy outlines the methods of payment accepted on our website, how payments are processed, and important details about currency, security, and refunds. By placing an order with us, you agree to the terms stated in this policy.
1. Accepted Payment Methods
CocoBeauty accepts the following secure and verified payment options:
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Amazon Pay
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American Express (Amex)
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Apple Pay
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Diners Club
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Discover
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Google Pay
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Mastercard
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PayPal
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Shop Pay
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Venmo
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Visa
Available payment methods may vary depending on your location, device, and browser settings.
2. Currency and International Use
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All transactions are processed in United States Dollars (USD) by default.
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Our website uses automated geolocation tools to display prices in your local currency and language when possible.
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Final charges at checkout are confirmed in USD. Your bank or payment provider may apply currency conversion fees based on your account settings.
3. Secure Payment Processing
We use secure, encrypted payment gateways to process all transactions. CocoBeauty does not store any customer payment data directly on our servers. All transactions are handled by third-party payment processors who are PCI-DSS (Payment Card Industry Data Security Standard) compliant.
You can shop with confidence knowing your personal and payment information is protected.
4. Authorization and Charges
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Upon placing an order, your payment method will be authorized and, in most cases, charged immediately.
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Some providers may offer delayed payments or "buy now, pay later" options, which are subject to the provider’s terms and approval processes.
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Orders will not be fulfilled until payment authorization is successfully received.
5. Failed or Declined Transactions
If your payment is declined:
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Please ensure that your card details or account credentials are correct.
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Try an alternative payment method.
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Contact your bank or payment provider for more information.
We are unable to complete orders without successful payment authorization.
6. Fraud Prevention
CocoBeauty reserves the right to cancel any order that appears suspicious or does not meet our verification criteria. In such cases, you may be contacted to confirm additional details before your order is processed.
7. Refunds
All refunds are issued to the original payment method used at checkout.
Refund processing times may vary depending on your bank or payment provider, but typically take 5 business days after the refund is issued.
Please refer to our Return & Refund Policy for full details on eligibility and the process for returns.
8. Contact Information
For any payment-related questions or concerns, please contact our support team:
📧 Email: support@cocobeauty.com
🌐 Website: www.cocobeauty.com
